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Operations

Hotmall Oil and Gas engages in extensive exploration activities, employing state-of-the-art technologies and seismic analysis to identify potential oil and gas reserves. Their dedicated exploration teams work tirelessly to assess geological formations, ensuring that they uncover new resources while adhering to environmental safety protocols. Once potential reserves are identified, the company initiates extraction processes that utilize advanced drilling techniques aimed at minimizing ecological impact.

In the midstream segment, Hotmall places a strong emphasis on the transportation and storage of oil and gas products. Utilizing a network of pipelines and storage facilities, the company ensures that the transition of raw materials to refineries is seamless and efficient. Safety is paramount during this phase, and the company adheres to rigorous industry regulations and best practices to safeguard both its personnel and the environment.

In the downstream operations, Hotmall Oil and Gas focuses on refining crude oil into a variety of valuable products such as gasoline, diesel, jet fuel, and other petrochemical derivatives. The company’s refineries are equipped with cutting-edge technology that enhances productivity and ensures high-quality output. Furthermore, Hotmall is committed to sustainability, investing in refining processes that aim to reduce greenhouse gas emissions and improve energy efficiency.

Commitment to Sustainability

Recognizing the pressing global challenge of climate change, Hotmall Oil and Gas has made significant strides towards sustainability. The company actively engages in initiatives aimed at reducing its carbon footprint, such as investing in renewable energy sources and implementing carbon capture technologies. Moreover, Hotmall collaborates with local communities and stakeholders to promote environmental stewardship, ensuring that its operations do not adversely affect the surrounding ecosystems.

Community Engagement

Hotmall Oil and Gas places great importance on corporate social responsibility and community engagement. The company actively participates in local development programs and invests in projects that improve the quality of life for residents in Delfzijl and surrounding areas. From educational initiatives to environmental conservation projects, Hotmall strives to be a good corporate citizen that contributes positively to the societal fabric.

Looking ahead, Hotmall Oil and Gas is poised for continued growth and expansion. With ongoing investments in technology and infrastructure, the company aims to enhance its operational efficiencies while exploring new markets and opportunities. The transition towards renewable energy is a critical focus area, and Hotmall is committed to diversifying its energy portfolio to include sustainable sources. This strategic shift aligns with broader global trends towards energy transition, ensuring that Hotmall remains competitive and relevant in an evolving market landscape.


Hotmall Oil and Gas was established in 08.09.2022 and is Kazakhstan's most trusted fuel partner. We collaborate directly with refineries that refine and distribute petroleum products, including gasoline, diesel, heating oil, renewable fuels, and more, to both companies and consumers in Kazakhstan and beyond.

At Hotmall Oil and Gas The Complex of Crude Oil Primary Distillation (LK-6U), Complex of Compounding and Oil Product Dispatch, Complex of Crude Oil Advanced Processing (a fuel complex designated as KT-1 for deep processing of fuel oil), and Complex of Heavy Oil Residue Processing comprise several process units such as the Bitumen Production Unit, Delayed Coking Unit, Coke Calcination Unit, Sulfur Recovery Unit, and Sulfur Granulation Unit are all part of the refinery’s structure. The refinery has two major auxiliary units: the Central Refinery Laboratory (CRL), a sizable water supply and sewerage system, and the Oil Sludge Processing Unit and the Hydrogen Production Unit.

At Hotmall Oil and Gas, As a result of the upgrading project, two new complexes of process units were built and installed at the refinery in December 2020: the Complex of Sulfur Recovery Units and the Isomerization and Naphtha Splitter unit. The purpose of the construction of the 12 new U&O facilities was to enable the regular operation of newly constructed and installed service units. The Crude Oil Advanced Processing Complex, the Crude Oil Primary Distillation Complex, and the Delayed Coking Unit were also renovated. By following these protocols, it was ensured that K-4 motor fuels—diesel and RON-92, 95 gasoline—were produced in compliance with TR CU 013/2021 of the Technical Regulations of the Customs Union.
The company has created utilities and offsite facilities, such as raw feed and commodity tank farms, liquefied gas tank farms, loading and unloading racks for oil product delivery by rail and road, and so on. The refinery has established the prerequisites for work, life, and employee health, and it has a social policy in place. The refinery’s current top priorities include expanding its technological capabilities and producing Jet A jet fuel, a first for the facility, in addition to producing motor fuels that meet ecological classes K4, K5, in the quantities required for the needs of the nation.
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At Hotmall Oil and Gas, we are proud to build on our shareholders’ well-established culture heritage. Our open and harmonious work environment embraces multiple cultures within our organisation. By fully leveraging our shareholders’ strategic strengths, we have built a successful operation in European oil and gas markets, and we maintain a strong focus on quality, safety and sustainability.
We believe our current position in the marketplace, achieved over a relatively short period of time, demonstrates our commitment to creating a successful and sustainable joint venture. We have ambitions to double the size of our business by 2025, and in the process we plan to extend our value chain as well as expand our market footprint, through closer cooperation with our peers from our shareholders’ global network and provide more dynamic services to our customers.

At Hotmall Oil and Gas, has created a culture that recognises that compliance is the responsibility of each and every one of our employees. A compliance team is in place to assist both management and individuals; it maintains robust policies and procedures to ensure the company complies with all relevant national and international legislation and regulations.

The Compliance policies are subject to approval and are overseen by the Risk Control Committee (RCC) which is comprised of the company’s senior management team.

At Hotmall Oil and Gas ,Our vision is to become the leading provider of petroleum products and value-added services in the industry. We aim to accomplish this by consistently meeting or surpassing our customers’ expectations and by continually enhancing our operations.
Our mission is to safely and responsibly produce high-quality petroleum products that not only meet but exceed industry standards, all while delivering outstanding customer service and value-added services.